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Trouble Accessing Internet at Home

What can I do if I'm having trouble accessing the internet at home?

  1. All student devices have CKMobile software installed, which enforces District content filtering, whether inside or outside the District.

  2. When inside the District, the network icon shown in the Task Bar is the normal "wireless" icon.

    A screenshot of the wireless icon.

  3. When outside the District, the network icon shown in the Taskbar is the "wired" icon and reports "leanderisd.org" when the mouse hovers it.

    A screenshot of the icon.
     
  4. It may take up to one minute for the connection to come up outside the District. If you have any difficulty with internet connectivity after this time, try any of the following:
    1. Close and reopen your browser.
    2. Turn WiFi off and back on.
    3. Restart the computer.

If unresolvable issues prevent internet connectivity outside the District, go to ServiceManager.leanderisd.org (on another computer) and submit an Off Site Filtering service request for District support.