• Share

mLISD Filtering FAQ

 Internet Filtering

Why does Leander ISD filter internet traffic?

Under the Children’s Internet Protection Act (CIPA), Leander ISD is responsible for implementing technology measures or internet filters to restrict access to sites that are “harmful to minors.”

For any questions or comments on the District's policy, please visit Let's Talk.

What kind of content is blocked by the District filter?

The Districts blocks various categories of content for students including, but not limited to, the following examples:

  • Adult Content
  • Alcohol / Drugs
  • Dating
  • Gambling
  • Games
  • Social Networking
  • Streaming Audio/Video

New internet sites come online every day and no filter is perfect, but all categories are updated continuously as identified by the filter vendor.

Why are some sites that don't seem harmful blocked?  

Leander ISD has limited technology resources and internet bandwidth. These resources are prioritized for services like Google Classroom and other instructional services. For this reason, some categories of content like Streaming Audio/Video which consume these resources but are not necessarily instructional may be blocked.

Why are some of my search results blocked?

Sometimes, especially with image searches, you may notice that various search results are filtered out even though there was nothing inappropriate in the search terms.

Search Image

In these cases, the filtered results are hosted on sites which contain both appropriate and inappropriate content. Consequently, all content on those sites is blocked.

In these cases, please remember that Google is not the only place for conducting research. Campus librarians can provide numerous additional resources for research needs.

A great place to start is the TexQuest Resource Guide. For even more resources, see your campus librarian.   Click here for links to LISD Campus Libraries. 

What can I do if an instructional website is blocked?

  1. Submit a Website Review Request from the blocked page.
    This will be the quickest and easiest way to request a website review in almost all cases. Staff and students have different blocked pages and therefore slightly different links to submit a website review request.

    Staff - Simply click the "Submit URL" button and enter any additional information desired at the prompt.

    A screenshot of the Staff request window.

    Students - Simply click the "Website Review Request" link, and enter the required information in the form.

    A screenshot of the student website review window.

    An incident will be created, and the user will be notified upon completion.

  2. Submit a Website Review Request from ServiceManager.leanderisd.org (staff only).
    1. This option is available if there is no blocked page. For example, an instructor submitting a request for a website blocked only for students.

    2. On the Service Manager website, navigate to Network and Internet/Website Review Request, and provide request details.

      A screenshot of the Leander ISD Service Manager window.

    3. All other details are the same as using the "Submit URL" button.

  3. Contact a Technology facilitator or the ITS Help Desk (staff only).
    Campus Facilitators and the Help Desk can unblock websites. ITS Help Desk is available at (512) 570-0517.

Why is a website blocked and showing "Policy=default"?

Internet content is filtered based on your identity. This explains why instructors have more access than high school students who have more access than elementary school students and so forth. If the content filter does not know who you are, you will be filtered under the most restrictive or “default” policy as shown on the block page.

image of default policy

This can happen if you have not logged in to your computer for a while or for a variety of other less common reasons. To re-establish your identity for the most accurate filtering, try any of the following:

  • Click the link to www.bing.com/?logout and then close the resulting window. You may then be able to immediately begin browsing as expected.
  • Logoff/logon to your computer
  • Reboot your computer

What can I do if I'm having trouble accessing the internet at home?

  1. All student devices have CKMobile software installed, which enforces District content filtering, whether inside or outside the District.

  2. When inside the District, the network icon shown in the Task Bar is the normal "wireless" icon.

    A screenshot of the wireless icon.

  3. When outside the District, the network icon shown in the Taskbar is the "wired" icon and reports "leanderisd.org" when the mouse hovers it.

    A screenshot of the icon.
  4. It may take up to one minute for the connection to come up outside the District. If you have any difficulty with internet connectivity after this time, try any of the following:
    1. Close and reopen your browser.
    2. Turn WiFi off and back on.
    3. Restart the computer.

If unresolvable issues prevent internet connectivity outside the District, go to ServiceManager.leanderisd.org (on another computer) and submit an Off Site Filtering service request for District support.

Why can't I print to a network printer at home?

The district filter creates a secure tunnel over the internet back to the Leander ISD network. So in effect, a district device never leaves the district network, which is why resources on other networks are not accessible. The district does provide print services from home as follows:

  1. Using your LISD email, add your document as an attachment and email to lisdmobilerprint@leanderisd.org
    1. You must open a new email and attach the document. For example, you cannot use the share feature in Word to send the attachment.

    2. To print a Google document, attach the document. Do not send as a Drive link. You may need to download the document to your desktop first.

      A screenshot of an example email.

  2. A confirmation code will be emailed to you when your job is ready to be released.

  3. Go to the student Ricoh printer located in the library with your confirmation code.

  4. Login to the student Ricoh printer and release your job.
    1. Select the Card ID box, and enter your confirmation code.

      A screenshot of the printer login screen.

    2. Select OK, then login.

  5. Enter the campus code for your campus in the box at the top of the prompt. This code will be shown on the student Ricoh printer in the library. You will only have to do this the first time you login. The code will be remembered after that.

    A photo of the campus code entry screen.

  6. Select "Release My Print," then "Print All" to print all jobs.

    A photo of the "Release my Print" screen and button.

    A photo of the "Print All" screen.

  7. Be sure to logout when finished by selecting the "Login/Logout" button on the right side of the panel.

    A photo of the Login/Logout printer button.

How can instructors be sure that class material won’t be filtered for students? 

Confirming student access to web content before planned instruction is always advisable. Student access can be verified as follows:

  1. Open a Chrome browser incognito window.
    (This is necessary to prevent false positives/negatives related to website caching.)

    Instructions to access a new incognito window

  2.  Perform all remaining steps in the incognito window that opens.

  3. Go to a site that will produce a blocked page such as domain123.com, and click the "Login" button.

    A screenshot of the restricted page.

  4. Login with the username "student" and password "student."

  5. Click the "Continue" button after logging in as a student.

    A screenshot of the login page.

  6. A "Login Successful" window will pop out, indicating you are now filtered as a student. Be sure to leave this pop up open.

    A screenshot of the logout window.

  7. To return to staff filtering, click the "Logout" button in the pop out window.
    1. Do not close the pop up window by clicking the X in the upper right corner.
    2. If you do accidentally click the X, you will have to type "contentkeeper.com/?logout" into your browser address bar and hit Enter to return to staff filtering.